At Kiva Arts, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our shipping processes, timelines, and charges to ensure transparency and customer satisfaction.

1. Order Processing

• Processing Time: Orders are processed within [Insert timeframe, e.g., 1-3 business days] of receiving payment.

• Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information.

2. Shipping Methods and Delivery Time

• Shipping Methods: We partner with trusted courier services to ensure safe and timely delivery.

• Delivery Time:

  • Standard Shipping: [Insert timeframe, e.g., 5-7 business days] for most locations within India.

  • Express Shipping: [Insert timeframe, e.g., 2-4 business days], available at an additional cost.

• Delivery times may vary depending on your location and external factors such as holidays or natural disruptions.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your order total, weight, and delivery location.

• Free Shipping: Available for orders above [Insert amount, e.g., ₹1000] within India.

4. Order Tracking

• Once your order is shipped, a tracking number will be shared via email or SMS.

• You can track your order status directly on the courier partner’s website or through the tracking link provided.

5. Delivery Address

• Please ensure that the delivery address and contact details provided at checkout are accurate and complete.

• Kiva Arts is not responsible for delays or losses caused by incorrect or incomplete address details.

6. Delayed or Failed Deliveries

• Delays: If your delivery is delayed, we will notify you and work with the courier partner to resolve the issue promptly.

• Failed Deliveries: In cases of failed delivery due to customer unavailability or incorrect address, the package will be returned to us. Re-delivery charges may apply.

7. Damaged or Missing Items

• Damaged Items: If you receive a damaged package, please contact us immediately with photos of the damage.

• Missing Items: In case of missing items, notify us within 24 hour of receiving your order. We will investigate and resolve the issue promptly.

8. International Shipping

• Currently, we do not offer international shipping. Orders are fulfilled within India only.

9. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us:

Kiva Arts
Email: info4kivaarts@gmail.com
Phone: 9004694333
Address: G-4 A-12 Happy Valley Homes, Manpada, Thane 400601

Thank you for choosing Kiva Arts. We strive to ensure a seamless shopping experience for our customers.