At Kiva Arts, customer satisfaction is our top priority. This Return & Exchange Policy outlines the terms and conditions for returning or exchanging items purchased from our website. Please read carefully before initiating a return or exchange.

1. Eligibility for Returns

• Timeframe: Products are eligible for return within 7 days of delivery.

• Condition: Items must be unused, undamaged, and returned in their original packaging with all tags and accessories intact.

• Non-Returnable Items: Certain items, such as customized products, sale items, or products marked as non-returnable, are not eligible for return unless defective.

2. Return Process

1. Initiate a Return: Contact us at info4kivaarts@gmail.com or call 9004694333 within the return window, providing your order details and reason for return.

2. Approval: Once your return request is approved, you will receive further instructions, including the return shipping address.

3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Inspection: After receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.

3. Refund Policy

• Refund Method: Approved refunds will be processed to the original payment method or as store credit, as per your preference.

• Processing Time: Refunds will be initiated within 7-10 business days after the returned product passes inspection.

• Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

• Eligibility: Exchanges are allowed for defective or damaged items only. The replacement will be processed for the same item.

• Process:

  1. Contact us at info4kivaarts@gmail.com or call 9004694333 within 7 days of delivery.

  2. Provide photos and details of the defect or damage.

  3. Approved exchanges will be shipped at no additional cost to the customer.

5. Damaged or Defective Products

• If you receive a damaged or defective product, notify us within 48 hours of delivery with photos and a detailed description.

• We will investigate the issue and provide a replacement or refund as applicable.

6. Cancellations

• Orders can be canceled before they are shipped. Once shipped, the return policy applies.

• Refunds for canceled orders will be processed within 7-10 business days.

7. Important Notes

• Products returned without prior approval will not be accepted.

• We reserve the right to refuse returns or exchanges that do not meet our criteria.

• Ensure proper packaging of the return to avoid damage during transit.

8. Contact Us

For any questions or assistance regarding returns or exchanges, please contact us:

Kiva Arts
Email: info4kivaarts@gmail.com
Phone: 9004694333
Address: G-4 A-12 Happy Valley Homes, Manpada, Thane 400601

Thank you for shopping with Kiva Arts. We value your trust and aim to provide a seamless experience.